Frequently Asked Questions about Thermal Paper Rolls, Cash Register Paper, and Printer Ribbons
At Paper Rolls Plus, we get a lot of questions about our products. To help answer your questions, we’ve created our Frequently Asked Questions page. Below are some of the most common questions and inquiries we receive:
Q: How quickly can you ship my order?
A: Orders of items such as credit card sales slips and thermal paper rolls are processed daily and most orders are shipped the same day. Orders received after 3:00 pm (Central Standard Time) will be processed the following business day.
Q: How long will it take to receive my order?
A: Orders are normally received within two to three business days. Orders are shipped UPS Ground, unless instructed otherwise. For faster service, you can request 2nd Day Air Service or Next Day Air Service when you place your order.
Q: How are BACKORDERS Handled?
A: Although we at Paper Rolls Plus try to make sure all of the products you are purchasing are in stock, there are times when one or more of those items need to be backordered. We will ship the items we have on hand, and backorder the remainder of your order. You will not be charged shipping fees a second time on backordered products. Immediately after your backordered product becomes available, it will be sent to you.
Q: How can I track my order?
A: If you need tracking information on your shipment please call our customer service department at 1-877-971-1010 and one of our associates will be happy to help you.
Q: Will Paper Rolls Plus accept checks over the phone?
A: Yes, we will gladly accept your check over the phone.
Q: How can I place an order without using the Internet?
A: Orders placed on our website are extremely secure, however, if you are uncomfortable using your credit card on the Internet, you may phone in your order to 1-877-971-1010. You may also fax your order to us at 1-913-492-0543.
Q: Do you offer custom printed paper rolls?
A: Yes, we offer custom printed paper rolls. From company logos to return policies we offer many options for your custom printing needs. If you would like more information on our custom printed products please email our Sales department at firstname.lastname@example.org or call 1-877-971-1010.
Q: Does Paper Rolls Plus sell to resellers and will you blind ship my order to my customers?
A: Yes, we sell to a large network of resellers, distributors and office supply companies. We can blind ship and drop ship products directly to your customers and we will gladly list your name as the “shipper” if desired. We have plain, generic packaging for our reseller network.
Q: Do you offer discounts on large volume orders?
A: If you would like to receive a quote for a large volume order please send an email with the products description, quantity of order and location the order will be shipped to email@example.com or give us a call at 1-877-971-1010. One of our associates will be happy to help you.
Q: What is the shelf life of a printer ribbon?
A: If properly stored in their original packaging printer ribbons should have a shelf life of approximately one year.
Thermal Paper Information
Fast, quiet printing with exceptional graphics capabilities has promoted the rapid adoption of direct thermal technology for receipts within the point-of-sale industry.
Our thermal paper rolls provide long life receipts in addition to more paper on a standard roll for greater thermal printer efficiency. The topcoat protection these POS receipts are resistant to handling and other materials that could affect the receipt. We offer a heavy weight thermal when bar code scanning is required.
Storage of thermal products in a dark place at a relative humidity between 45 percent and 65 percent and a temperature below 77?F (25?C) will assure satisfactory performance for at least three years from the date of manufacture.
Once thermal products have been imaged on the recommended equipment, the image will normally remain legible for at least seven years, assuming the documents are properly stored with compatible materials under normal filing conditions, with a relative humidity between 45 percent and 65 percent, as well as a temperature below 77?F (25?C).
The coating used to manufacture thermal paper is slightly sensitive to ultraviolet (UV) light and may exhibit some image decline with extended exposure to office light or shorter exposure to intense UV light. The stability of the image will depend upon the degree to which the image was originally developed, the individual product design, the intensity of the UV light and the character of UV (percent of UV range in a light source). Sheet discoloration may also occur with prolonged exposure to UV light.
We recommend that thermal grades not be exposed for long periods to certain vinyls, plastics, shrink wraps, adhesives, wet-toner copies or certain carbon papers.
More Information About Direct Thermal Paper….
Direct thermal paper is essentially a self contained printing system. It’s manufactured by applying surface coatings to paper with a chemical formula that include colorless dyes and developers. When the paper goes through a thermal printer, heat (thermal energy) from the thermal print head causes the dye and developer to activate and form a high definition image. The thermal print head consists of a multitude of pixels (miniature heating elements) distributed along its printing width. Each pixel is electronically controlled to deliver the correct amount of energy to an exact location for an exact amount of time. Those individual points of energy together form the final image – text, graphics, and bar codes. Direct thermal paper is environmentally safe and fully recyclable.
Thermal Paper & Printer Compatibility
To achieve the maximum durability & life, a direct thermal image needs to be fully imaged (to the “saturated density point”). That means the energy level on a thermal printer must be compatible with the sensitivity level of the thermal paper. The energy level is determined by a combination of temperature and print speed.
Physical Properties of Thermal Paper
Thermal Printer OEMs have stringent specifications for their approved thermal papers. The paper must comply with the OEM’s thermal paper specifications for the particular printer model being used. These specifications may include physical properties specifications of the paper, such as basis weight, caliper, smoothness, stiffness, and tear resistance. In addition, thermal paper is tested for image quality; print head life test & cutting test (typically 100km); and thermal image durability testing.
Durability of Thermal Paper
It’s important to determine that the characteristics (caliper, image life, durability) of the thermal paper are suitable for the application. Achievability and environmental resistance (or durability) depend on thermal chemistry – the life of any thermal image may be reduced by exposure to heat, humidity, excessive light or contact with chemicals such as plasticizers, oils, solvents, adhesives, water, and some printing inks.